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CUSTOMER SERVICE
WHERE'S MY ORDER? ORDER STATUS
CUSTOMER SERVICE HOURS:
Monday to Friday 9-5 Pacific Time
ADDRESS:
MexicanTrainFun
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
RETURN POLICY
We have a thirty day return shipping policy. We do our best to make it right.
The fastest and best way to resolve any issue is via email.
It is faster and more effective than calling ! If we made a mistake,we will fix it immediately.
We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake
To receive a refund, the product must be undamaged,clean and sent back
to us with its original packaging. Return items with their original packaging
in new condition, to receive a refund.
DOMINO INFORMATION
Dominoes vary in size -we do not accept returned domino sets because the dominoes vary in size within a set. Every manufacturer has a small variance within their set. All domino sets are made outside of the US and we don't have control of the manufacturing processes.
As a rule of thumb, Puremco & CHH have the least amount of domino issues.
WHERE'S MY ORDER? ORDER STATUS
CUSTOMER SERVICE HOURS:
Monday to Friday 9-5 Pacific Time
ADDRESS:
MexicanTrainFun
19051 Goldenwest St. #106-311
Huntington Beach, CA 92648
RETURN POLICY
We have a thirty day return shipping policy. We do our best to make it right.
The fastest and best way to resolve any issue is via email.
It is faster and more effective than calling ! If we made a mistake,we will fix it immediately.
We will email you a return label if we sent the product in error, for you to return the product. We will ship you the right product IMMEDIATELY, if it was our mistake
To receive a refund, the product must be undamaged,clean and sent back
to us with its original packaging. Return items with their original packaging
in new condition, to receive a refund.
DOMINO INFORMATION
Dominoes vary in size -we do not accept returned domino sets because the dominoes vary in size within a set. Every manufacturer has a small variance within their set. All domino sets are made outside of the US and we don't have control of the manufacturing processes.
As a rule of thumb, Puremco & CHH have the least amount of domino issues.
FREQUENTLY ASKED QUESTIONS
Q-I had a mistake on my order, you sent the wrong set, what should I do?
A-Send us an email and we will send you the right set and refund you return shipping costs. Unfortunately, this happens more than we would like. This sets come from a foreign country and are not always marked clearly. If your set has been opened and sealed it's because we double-checked your order.
Q-Why do I have to pay for shipping? I don't have to pay for shipping on Amazon
A-God bless, Amazon. We hope they can answer all of your Mexican Train questions, too. We offer fast, courteous, American customer service and will stock all of the domino sets we sell with replacement parts for seven years.
We try our hardest to keep shipping as low as possible but those tiles are heavy !
A standard set of dominoes weighs six pounds, and automatically ships out priority mail due to the weight, so you get it faster.
Q-I had a mistake on my order, you sent the wrong set, what should I do?
A-Send us an email and we will send you the right set and refund you return shipping costs. Unfortunately, this happens more than we would like. This sets come from a foreign country and are not always marked clearly. If your set has been opened and sealed it's because we double-checked your order.
Q-Why do I have to pay for shipping? I don't have to pay for shipping on Amazon
A-God bless, Amazon. We hope they can answer all of your Mexican Train questions, too. We offer fast, courteous, American customer service and will stock all of the domino sets we sell with replacement parts for seven years.
We try our hardest to keep shipping as low as possible but those tiles are heavy !
A standard set of dominoes weighs six pounds, and automatically ships out priority mail due to the weight, so you get it faster.
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